Магазин Start Shop

Warranty and exchange

Return of goods of proper quality

You can return goods of proper quality through the courier company "SDEC", parcel lockers (postomats), and pick-up points of PickPoint, and Russian Post within 14 days, excluding the day of receipt of the order.

You can return goods that have retained their consumer properties and good looks. There must be no traces of use and wear, with original and undamaged packaging (including undamaged production mica) and labels.

To make a refund, You need to fill out a refund application by printing it from the website or fill out the application attached to the order.

Return with Russian Post

To make a refund, You need to fill out a return application, register the parcel and send it to the address 2-90, Vorkutinskaya St., Vologda, Russia, 160032.

Return of goods of improper quality

If you find a defect when purchasing or using the product, such products can be returned within the warranty period.

If the warranty period for the product has not expired, return it to us by Russian post, via PickPoint parcel lockers (postomat), or through the SDEK delivery service.

We conduct an expert examination for all goods of improper quality and in case of confirmation of defects, we will return your money within 10 days from the moment the goods arrive at the warehouse.

Based on the results of the expertise, we will send you a text message

If the warranty period has expired, you can return the product to us and we will conduct an expert examination, or you can also conduct an independent examination and return the product to us with a conclusion. In both cases, you will need to fill in a return application through your account, or use the return form attached to your order, or write a handwritten application in accordance with a sample and attach it to your return. We will reimburse your mailing expenses if the defect will be confirmed.

We will inform you about the result of our examination by text message.